A blurred photo and a name mismatch can both produce “verification failed,” but they need different fixes. Save the exact message and the screen where it appeared. Re-uploading the same file repeatedly is unlikely to help while the original problem remains.
Is the application rejected, unfinished or under review?
“KYC failed” is too broad to diagnose. Open the identification page and read its current status before changing a file. A camera screen that never opened needs a different response from a submitted application awaiting a decision.
- The upload or camera step did not finish: work through the device checks below; do not assume a reviewer has rejected your identity.
- The application was rejected: keep the rejection wording and correct the item it identifies.
- The status is under review: follow its instructions and any displayed estimate. Retaking a photo will not resolve a review that has not asked for another photo.
For a general troubleshooting screenshot, hide document numbers, QR codes and other unnecessary personal details. If Binance explicitly requests the original document inside its secure verification process, follow those upload requirements; a redacted troubleshooting screenshot cannot replace the document.
2. Compare profile data with the document
Check the full legal name, date of birth, residence and issuing country. Follow the field labels instead of shortening names or combining spellings from different documents. Use the real account owner’s details.
If a field is wrong and cannot be edited, use the official support route. Do not alter a document or open another account to work around the mismatch.
Keep residence and the document’s issuing country distinct. If your circumstances or legal name have changed, explain that change through the account’s identity-update route. Trying different country selections to obtain a more convenient document menu can create another mismatch.
3. Retake the document photo properly
- Follow the official personal-verification instructions and use the original, valid document requested in your account.
- Show every edge and the required front or back side.
- Use even light; avoid glare, blur, shadows and fingers over text.
- Do not edit, crop away context or send the file through chat apps.
4. Check the face-scan environment
Use a device you control, grant camera access and close other apps using the camera. Remove filters and obvious obstructions, use steady front lighting and follow the prompts yourself. Remote-control tools and unofficial “KYC agents” create serious account and identity risks.
Check the camera preview before restarting the whole application. A blank preview suggests a permission or device problem; a visible face followed by a rejection is a different symptom. If the official page offers an app handoff, use that route on your own device and confirm that it continues the same account. Do not scan a verification QR code supplied in a private message.
5. Read the proof-of-address requirements
The accepted document and date range can vary. Check that the file shows the required name, full address, issuer and date. Do not edit a bill or combine information from different addresses.
If the bill is in someone else’s name, do not add your name to the image. Read the alternatives listed for your account or ask support what it accepts for your living arrangement. A clearer photograph does not fix a document that lacks a required field or belongs to someone else.
6. Rule out a device or upload problem
Check camera and storage permissions, supported file type, file size, network stability and the official app or browser version. Change one condition at a time. If the status says “under review,” wait for the next official instruction instead of submitting duplicates.
7. Contact support without oversharing
Use support from the signed-in account or an official bookmarked page. Provide the failed stage, exact error, document category, device and time of the attempt only when requested. Never send passwords, one-time codes, authenticator backups, seed phrases or remote access.
A useful first message is specific: “The document upload completed, but the face check says [exact error]. The camera preview works. I have already checked camera permission.” Keep one case number so the next response has that history. Send additional identity evidence only through the secure route the case requests.
After verification succeeds
Check that the profile details are correct, then review email protection, authentication methods and signed-in devices before funding the account. Passing KYC does not make an investment offer, message or withdrawal address trustworthy.