First, identify where the transaction stopped
| What you can verify | What it means | Immediate action |
|---|---|---|
| The payment record says completed; the P2P order says paid and awaiting release | Money left your payment account, but the seller has not confirmed receipt | Do not cancel; write in the order chat and prepare evidence |
| The payment is pending, reversed or refunded | The recipient may not have received settled funds | Confirm the final status with the payment provider; do not present a pending receipt as completed |
| The order was canceled, but the transfer definitely completed | The payment record and order status conflict | Keep both records and use help from the order history or official support |
| The seller released the crypto and it appears in Funding | P2P settlement is complete | Check the Funding Wallet, an internal transfer or a separate withdrawal restriction |
The last case is easy to mislabel. If the order is complete but you cannot see the asset where you expected it, use the Funding Wallet vs Spot Wallet guide. If the asset is visible but cannot be withdrawn, check the separate P2P withdrawal-hold guide.
Step 1: verify payment from the original record
Open the transaction details in the bank or payment service you used. Confirm that its final status is completed rather than authorized, queued, pending, reversed or refunded. Compare the amount, time and recipient details with the payment instructions in the P2P order. A matching amount with a different recipient is still a discrepancy that needs to be explained.
Keep the original transaction or reference number.
A cropped image that only shows the word “success” gives support little to match. If you need to hide an unrelated balance or other transactions, preserve the fields needed to connect this payment to this order. Do not edit the time, amount, recipient or status.
Step 2: return to the same P2P order
The Binance P2P glossary describes an appeal as a support-assisted dispute process. Binance’s P2P walkthrough explains that release follows the seller’s payment confirmation. That is why the useful evidence belongs with the specific order—not in a new trade or an off-platform conversation.
Record the order number, order time and timezone, amount due, payment method, current order status and any timer or instruction shown. Then write one checkable message in the order chat: when you paid, by which method, how much you sent and what final status the payment record shows.
Keep every trade-related message inside the order where possible.
Do not send a password, one-time code, authenticator code, full identity document, bank login or remote-access invitation in chat. A request for any of those is not part of proving that a payment settled.
Step 3: keep the payment proof with the order
- Order evidence
- Order number, asset, fiat amount, current status, order timeline and the instructions visible on the page.
- Payment evidence
- Completed status, amount, payment time, recipient details and the transaction or reference number.
- Conversation evidence
- Your messages and the seller’s replies in context, including any request to cancel or move to another app.
- Exception evidence
- The original notice if the order was canceled, recipient details differed, the transfer reversed or the seller requested off-platform contact.
Send payment proof only through the platform’s official review process. Posting a full order number, legal name, payment account or contact details on social media does not speed up an appeal. It increases the chance that someone will impersonate support or reuse your personal data.
Step 4: when should you appeal?
Read the current timer, chat and button text in the order. If the seller does not respond, refuses to check the payment, or asks you to cancel after money has genuinely left your account, use the appeal route when the page offers it. The label, timing and requested documents can vary by interface, region and order state, so a fixed number of minutes from another user’s case is not a reliable instruction.
Choose a reason that matches the facts, such as “payment completed, seller has not released crypto.” Do not add threats, amounts or events that did not happen. After submission, watch the appeal status and required actions. If more evidence is requested, add the original record to the existing case rather than opening an unrelated order.
Four cases that need a different branch
- The seller asks you to cancel first: if the transfer completed, preserve that request and stay with the order’s dispute process. A verbal promise is not a replacement for the escrowed order.
- You notice the debit after the order was canceled: keep the successful payment time and canceled order number. Look for help in order history; if no route appears, provide both records through official signed-in support.
- The payer name or account does not match the order requirement: do not alter names or obtain a false statement. Explain which payment account was used and let the platform assess the mismatch.
- The bank says the transfer is delayed or reversed: establish the final payment status first. Do not ask the seller to release crypto while also asking the bank to reverse the same transfer; report any status change in the original order.
How long does a P2P appeal take?
There is no single resolution time that applies to every order.
The seller’s response, whether the payment can be matched to the recipient, and whether either side must provide more evidence can all affect the review. Use the current appeal status and action list as your timing evidence instead of treating somebody else’s “a few minutes” or “a few hours” as a deadline.
While waiting, add only new and relevant evidence to the original case, and note each status change with its time and timezone. If someone contacts you by direct message, phone or group chat claiming to be support, return to your saved official route and verify the case there. For a broader defensive review, use the account security checklist.
What should you send to official support?
A short timeline is more useful than repeated messages saying the crypto has not arrived. Include the order number; order, payment and “marked as paid” times with timezone; amount and payment method; final payment status; the seller’s in-order response; current appeal status; and the evidence already uploaded. If the bank has not confirmed one field, say that it is pending confirmation rather than guessing.
Tallypier cannot see, investigate or change a Binance P2P order. Do not send Tallypier payment receipts, identity files or account screenshots. This page organizes public information into a troubleshooting order; the platform record, payment-provider record, current account instructions and rules that apply where you live control the actual case.